Q: What system is used for staff timekeeping? 

A: Headfirst uses When I Work for both schedules and timeclock (aka timesheets and time tracking). Before your first day, we will add you to the system where you’ll create a login and find your When I Work employee ID in your profile. 

Q: What do I need to clock in or clock out?

A: You will need your When I Work employee ID to clock in/out.

• To find it: go to your profile in the WhenIWork app and look for Employee ID (a 4- or 5-digit ID number).
• Please memorize these numbers so that the clock in/out process can be smoothly facilitated.

Q: What if I don’t clock in or out?

A: If you forget to clock-in or clock-out, please notify your Director immediately.

Not clocking in or forgetting to clock out impacts our ability to pay you, as no time is tracked for that day.

• Your clocked-in hours tell the Payroll Department how to calculate your earnings for that pay period. 

Q: When should I clock in?

A: Please refer to your schedule for the time you are expected to begin work. You should clock in at the start time listed in your When I Work schedule.

• Please do not begin work any earlier as you will not be compensated for work beginning prior to your start time without prior approval. If you have any questions about your start time, please ask your Director.

Q: My question wasn’t answered here.

A: If you have any additional questions, submit them to the Talent Helpline Form.