Q: How do I get paid?
A: Team members have two options to receive their pay – direct deposit or paper checks.
- Direct deposit: The payroll will be deposited in the account by/on the pay date.
- Paper checks: The payroll checks will be mailed on the pay date through US Postal Service, arriving anywhere from 4-7 days later.
Q: How do I access my paystubs and W2s?
A: When you are entered into the payroll system as a new team member, you will receive an email (sent to the email address provided in your onboarding paperwork) that will prompt you to create a username and password for access to all your paystubs and W2s on the ADP system. See the question listed below for more info.
Q: How is my “take home” pay amount determined?
A: The amount of pay you receive in your paycheck (i.e., that you “take home”) is determined by how much you worked during the pay period that corresponds to the pay date, minus taxes and withholdings.
For all employees, Headfirst is legally required to deduct FICA (Social Security and Medicare) and income taxes; the exact amount of income taxes withheld is determined based upon how you filled out your Federal and State withholding forms during the onboarding process. If you have yet to fill out these forms, we suggest discussing them with a tax professional, as we are unable to advise on how to complete them.
Q: What is overtime (OT)?
A: Overtime is what hours are called when you work over 40.0 hours in one week. Those hours may be paid at a different rate if you are a team member paid at an hourly rate. If you are a salaried team member, overtime does not qualify.
Q: Who should I contact if my question has not been answered to my satisfaction?
A: If you have any additional questions, submit them here at the Talent Helpline Form.
Last updated 1/11/2023
Q: What system is used for staff timekeeping?
A: Headfirst uses WhenIWork for both schedules and timeclock (aka timesheets and time tracking). Before your first day, we will add you to the system where you’ll create a login and find your When I Work employee ID in your profile.
–> Download WhenIWork for Android
–> Download WhenIWork for iOS
Q: What do I need to clock in or clock out?
A: You will need your When I Work employee ID to clock in/out.
- To find it: Go to the WhenIWork app > Profile > Employee ID (a 4- or 5-digit ID number).
- Please memorize these numbers so that the clock in/out process can be smoothly facilitated.
Q: What if I don’t clock in or out?
A: If you forget to clock-in or clock-out, please notify your Director immediately.
Not clocking in or forgetting to clock out impacts our ability to pay you, as no time is tracked for that day.
- Your clocked-in hours tell the Payroll Department how to calculate your earnings for that pay period.
Q: When should I clock in?
A: Please refer to your schedule for the time you are expected to begin work. You should clock in at the start time listed in your WhenIWork schedule.
- Please do not begin work any earlier as you will not be compensated for work beginning prior to your start time without prior approval. If you have any questions about your start time, please ask your Director.
Q: My question wasn’t answered here.
A: If you have any additional questions, submit them to the Talent Helpline Form.
During the summer, payroll is processed biweekly (i.e., every other week) for each unit.
Summer 2025 Schedule
| Work Period (Monday – Sunday) | Pay Date (Friday) |
|---|---|
| May 26 – June 8 | June 13 |
| June 9 – June 22 | June 27 |
| June 23 – July 6 | July 11 |
| July 7 – July 20 | July 25 |
| July 21 – August 3 | August 8 |
| August 4 – August 17 | August 22 |
| August 18 – August 31 | September 5 |
Please note there is a one-week delay between the compensation earned for the current week’s work and the pay received.
In other words, each paycheck will not include the current week’s work; instead your compensation includes the pay earned during the two weeks immediately before the current week.
- For example, the payroll running on Friday, July 11 will be for work done during the weeks of June 23 and June 30.
Please see the other FAQs for more insight on the methods and schedule.
During the summer, payroll is processed biweekly (i.e., every other week) for each unit.
Summer 2025 Schedule
| Work Period (Monday – Sunday) | Pay Date (Friday) |
|---|---|
| May 19 – June 1 | June 6 |
| June 2 – June 15 | June 20 |
| June 16 – June 29 | July 4 |
| June 20 – July 13 | July 18 |
| July 14 – July 27 | August 1 |
| July 28 – August 10 | August 15 |
| August 11 – August 24 | August 29 |
Please note there is a one-week delay between the compensation earned for the current week’s work and the pay received.
In other words, each paycheck will not include the current week’s work; instead your compensation includes the pay earned during the two weeks immediately before the current week.
- For example, the payroll running on Friday, July 4 will be for work done during the weeks of June 16 and June 23.
Please see the FAQs for more insight on the methods and schedule.
Payroll Schedule Video Timestamps:
0:08 Pay period duration
0:22 Pay day
0:44 Example #1 – Worked during current pay period
1:06 Example #2 – Worked after current pay period
1:34 Preparation timeline Monday – Friday
2:52 Contact us
If you have any additional questions, submit them here at the Talent Helpline Form.
For new staff (hired for the approaching season), we will first add you to the ADP system and the notify you to add your payroll. Please do not add yourself to ADP to reduce duplications.
** Paystubs (with wage and tax info) are only accessible after payroll has been processed, approx. June 12. **
For current or former seasonal staff, you can access paystubs and your tax forms (W-2 document) through the ADP Employee Portal here.
- Where it says “New User?”, click on the “Create an Account” tab.
- Click “Find Me”
- Input your email address
- Important: this email address must match the email address that you provided to Headfirst during onboarding.
- Input your legal first and last name (no nicknames).
- You will receive an email confirmation of your registration once complete.
- Input your email address
- Click “Find Me”
If you are a previous year employee and cannot login to ADP, please contact talent@headfirst.com with a detailed description of the issue and we will contact you to assist.